1.Subject of the Agreement
1.1.Under this Agreement, the Contractor undertakes to provide the Customer with access to a software system — an aggregator of AI models (text, video, graphics) with a built-in function for retaining cross-model context, and the Customer undertakes to pay for these services on a prepayment basis (by purchasing Energy packages).
1.2.The Parties are guided by Articles 387 (Public Contract), 389 (Contract of Adhesion) and 395 (Offer) of the Civil Code of the Republic of Kazakhstan (Civil Code of the RK).
2.Procedure for Acceptance and Conclusion of the Agreement
2.1.The posting of the text of this Agreement on the Website headora.ai constitutes a public proposal (offer) of the Contractor.
2.2.The Customer’s acceptance of the terms of the Agreement is evidenced by registration on the Website or in the Application and/or payment for an Energy package via unified QR, bank cards or other available payment methods.
2.3.In accordance with paragraph 3 of Article 396 of the Civil Code of the RK, acceptance is equivalent to the conclusion of the Agreement by the Parties in writing.
3.Energy and Payment Procedure
3.1.Settlements with residents of the Republic of Kazakhstan are made in Kazakhstani tenge (KZT). Customers outside the Republic of Kazakhstan may pay for packages in US dollars (USD) at the price indicated on the Website.
3.2.Services are paid for according to the package price schedule (“Start”, “Pro”, “Max”, “Master”) published on the Website. Upon payment, the Customer is credited with the internal settlement unit of the Service — “Energy” (⚡) — in the amount specified in the package description. Energy is a unit for accounting for services rendered; it is not money or electronic money, may not be transferred to third parties or exchanged for money, except for a refund under Section 5.
3.3.Non-expiring balance condition: purchased Energy has no expiration date and does not expire at the end of the month. Energy is debited upon sending requests, depending on the selected AI model and the length of the context. The cost of a request is displayed in the application before it is sent.
3.4.The Contractor provides Customers that are legal entities and sole proprietors with closing documents (certificate of completed work (AVR), electronic invoice (ESF)) through the state information systems of the Republic of Kazakhstan upon receipt of advance payments to the Contractor’s bank account.
3.5.Promotions. Larger packages may include bonus Energy on top of the amount paid (the size of the bonus is stated in the package description). A registered Customer with a confirmed e-mail address may receive a limited number of free text answers per day on a model designated by the Contractor; free answers are not credited as Energy and cannot be accumulated or exchanged. The terms of promotions are published on the Website and in the Application and may be changed or discontinued by the Contractor at any time.
4.Limitation of Liability
4.1.The Contractor provides access to third-party neural networks on an “as is” basis. The Contractor is not liable for inaccuracies, errors (“hallucinations”) or possible damage caused as a result of using neural network responses. AI responses and generations are for reference purposes only and do not replace a professional audit, legal, medical or financial advice.
4.2.The Contractor is not liable for temporary unavailability of foreign AI model providers (OpenAI, Anthropic, Google, etc.) and their technical intermediaries caused by technical failures or restrictions on their side. If a generation is not completed through the provider’s fault, the Energy debited for it is automatically returned to the balance.
4.3.If the Customer violates the rules for using the Service (attempts at hacking, reverse engineering, generation of content prohibited by the legislation of the Republic of Kazakhstan), the Contractor may block the account. In this case, the value of unused Energy is refunded to the Customer in accordance with Section 5, less documented damage caused to the Contractor.
5.Refund Rules
5.1.The Customer may request a refund of the value of unused Energy.
5.2.Refunds are made on the basis of a written request sent to support@headora.ai. The period for processing the request and refunding funds to the original card or account is up to 10 business days in accordance with the rules of the banking system of the Republic of Kazakhstan. Purchases made in the mobile application via the App Store or Google Play are refunded according to the rules of the respective app store.
6.Referral Program
6.1.The Contractor may run a referral program: the Customer receives a personal code and link to invite other people. The program has one level only: rewards are granted only for paid top-ups of users personally invited by the Customer; nothing is granted for users invited by those users.
6.2.Rewards are credited exclusively in Energy (⚡). Bonus Energy is not money and has no cash value: it is not paid out, cannot be withdrawn, exchanged for money, refunded under Section 5 or transferred to third parties. Only actually paid top-ups count; rewards are credited after a verification period and are cancelled if the payment is refunded or disputed.
6.3.Bonus amounts, terms and limits are published in the Application. The Contractor may change the program terms or end the program at any time; changes apply to future top-ups.
6.4.Self-invitation, multiple accounts, automation and other abuse are prohibited. If abuse is suspected, the Contractor may withhold or cancel bonuses, debit bonus Energy obtained through abuse and exclude the Customer from the program.