1.What Energy is
1.1.Energy (⚡) is Headora’s internal unit for accounting for services. It pays for answers from paid models, images, videos, presentations, spreadsheets and other paid features.
1.2.Energy is not money or electronic money, cannot be transferred to other people and cannot be exchanged for money, except for refunds under this document and the law.
1.3.Purchased Energy has no expiry date and does not expire.
1.4.Bonus Energy (for signing up, promotions, the referral program, a bonus on larger packs) is credited free of charge. Its conditions are stated when it is credited; it is not refunded in money.
2.Prices
2.1.Energy pack prices are shown in the Service and on the website. The currency depends on the country: Kazakhstani tenge (KZT) in Kazakhstan, and US dollars (USD) or local currency, where available, elsewhere.
2.2.The Energy cost of each request depends on the model, the length of the context and the settings (for example, video length), and is shown before you send it.
2.3.We may change prices. New prices do not affect Energy you have already bought.
2.4.Your bank or payment system may charge its own fee, for example for currency conversion. We have no control over it.
3.How to pay
3.1.You can pay by bank card, by QR code or by other methods shown at checkout. In some countries you can pay via a bank payment link — such payments are confirmed manually, so crediting may take some time.
3.2.Energy is credited after the payment is confirmed. An unpaid order is cancelled after 72 hours.
3.3.If you buy through the App Store or Google Play, the app store processes the payment and refunds under its own rules.
3.4.Payments made directly to the Company are also governed by the Public Offer (Kazakhstan).
4.How Energy is charged
4.1.When you send a request, Energy is reserved and then charged for the result.
4.2.If a generation fails for a technical reason on our side or at the model developer, or you stop an answer before it starts, the reserved Energy is automatically returned to your balance. Your balance history shows this as “Refund for a failed generation”.
4.3.A model refusing a request under its safety rules, or you not liking the result, is not a technical failure.
4.4.If you believe Energy was charged by mistake, write to support@headora.ai within 30 days. We will check and return the Energy if the error is confirmed.
5.Money refunds
5.1.You can get your money back for unused paid Energy. Write to support@headora.ai from your account e-mail and tell us which payment.
5.2.Money is returned by the same method you used to pay — usually within 10 business days of confirmation. How long it takes to arrive depends on your bank.
5.3.Used Energy, bonus Energy and free features are not refunded in money, except where the service was not provided through our fault.
5.4.If you delete your account, unused Energy is lost. So request a refund before deleting.
5.5.If you dispute a payment with your bank (chargeback), the Energy credited for that payment and related bonuses are deducted.
5.6.If you are a consumer in the EEA, the UK or Switzerland, you may withdraw from a purchase within 14 days without giving a reason. Energy used before withdrawal is paid for proportionally, and the rest is refunded in money.
5.7.The rights given to you by consumer protection law in your country apply in any case.
6.Documents for businesses
6.1.For companies and sole proprietors in Kazakhstan we issue closing documents (acts of completed work, electronic invoices) — see the Public Offer. For business invoicing questions, write to support@headora.ai.
7.Promotions and referral program
7.1.The terms of promotions, free answers and the referral program are published in the Service. Referral program rules are in the Public Offer.